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Dave Simons, Internet Entrepeneur
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Founded in 1991, Quality Call Solutions (QCS) is a leading provider of integrated solutions for call centers, including application development, implementation and support for Computer Telephony Integration (CTI), Interactive Voice Response (IVR) and agent desktop.
It also includes IVR, Fax and Voice Recording, Skills Based Routing, a Rapid Application Development Environment (Desktop, Thin Client, Thick Client or a mixture) incorporating Scripting and CTI.
Developers kits for the Brooktrout TR series boards and API for NT are used with their fax and voice boards for applications development including LAN Fax, Fax on Demand, Fax Broadcast, Fax PAD and Real Time Fax, along with IVR, Call Center and enterprise wide CTI apps and fax routing over the Internet.
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