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Steve Riggins,
Software Deveoper
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Users that are comfortable with their tools make fewer errors, and help desks and IT department support centers are much more efficient at trouble-shooting problems when the number and scope of potential user-initiated errors is finite.
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Brian Mengel,
Civil Servant
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NETKEEPER HELP DESK SUPERVISOR acts as an electronic monitor for call escalation to insure that each call is serviced efficiently to help you meet your help desk service goals and increase the efficiency of your help desk.
Clientele for Help Desks enables you to satisfy complex service requests that might require both internal staff and external vendors for fulfillment.
Help Desk Institute Certification is based on standards set by an open industry committee for the benefit of the support industry and the support organization.
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Mike Enlow,
Internet Marketer
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Many help desks are providing more ways for their customers to receive help, whether it be via e-mail, automated faxbacks, online databases, automated telephone systems, and more.
We both concentrate on offering low cost solutions to smaller call centers and help desks that cannot afford the software systems that cost tens or hundreds of thousands of dollars.
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Dave Simons,
Internet Entrepeneur
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Helps administrators and help-desks manage the difficulties introduced by the Change Password button by optionally hiding the button or providing custom pop-up text to the user.
NCS helps you create workgroups through local area networks consisting of networked desks.
Clientele for Help Desks provides the key tools needed by an IT team chartered with supporting an enterprise, including call, knowledge and asset management.
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Dan Toomey,
Computer Salesman
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There is strong market potential in the supply of web based, no client software required help/sales desks for online banking, retailing and technical support.
Generally there are no training courses, help desks or even computer stores that offer the sales and service that city residents enjoy.
NetKeeper is a highly automated system that handles your help desk operations from call management and asset management to problem resolution and end user satisfaction.
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